Human Resources / Administration Department
Underwriting
Claims
Compliance and Product Development Department
Accounting
Human Resources / Administration Department
Human Resources / Administration Department develops, administers, maintains, and
manages formal systems within Austin Mutual to accomplish organizational goals.
Some of the areas Human REsources serves are: internal consultants and strategic
partners in the area of equal employment opportunity compliance, recruitment an
selection; training and development, compensation and benefits; employee and labor
management relations; health and safety. The Administration area provides
service in the areas of receptionist, mail room , printing, word processing, and
imaging.
Underwriting
You will enjoy an Underwriting career with Ausitn Mutual second to none. We
provide the tools our underwriters require to analyze and interpret coverage.
Our underwriters work in a team environment and share responsibility for the profitability
and growth of their designated territory. It is our mission to write quality
business through the development of agency relationships and to provide our customers
outstanding service. Our product offerings range from Personal Lines including
Homeowners, Auto, Dwelling Property and Personal Umbrella to Commercial Lines which
include Businessowners and Commercial Auto.
Claims
The Claim Department at Austin Mutual supervises and services claims submitted by
or presented against our policyholders. Between the hours of 7:00am to 6:00pm
CST, the Claims Customer Service hunt group handles general phone inquiries along
with accepting First notices of Losses. The Fast Track Examiners in the Claims
Customer Service group are able to service and investigate a wide variety of the
submitted customer claims. A staff of Senior Examiners supports the Claims
Examiners. The Sr Examiners average over 25 years of experience. In
2006, the claims dpartment will be processing claims in a paperless environment.
This change to department workflow should greatly aid customers on having their
claims processed more efficiently.
Compliance and Product Development Department
Conducts research and provides input towards the development, revision and interpretation
of underwriting policies, standards and practices. Participates in the development
and enhancement of products with emphasis on growth and profitability.
Provides assistance to line operations in the interpretations of coverage, rules
and acceptance standards in accordance with company policy or criteria established
by rating bureaus, insurance departments or legislative activity. Assesses specific
insurance coverage and underwriting problems. Participates in the development or
refinement of risk standards. Communicates technical information on products and
systems.
Develops and analyzes market information relative to market potential, products,
loss expense, and profitability of market segments. Identifies opportunities to
improve product performance and recommends action plans to staff management.
Participates in the development and refinement of new and/or enhanced products,
the establishment of acceptance standards and pricing policy. Provides input to
pricing for product changes. Actively participate in various states filing activities.
Accounting
We process all financial reporting, both quarterly and annually, to all the requiring
entities (states, agencies, reinsurers). This includes tax filings and statutory
required filings. We monitor and file reinsurance claims based on annual contract
requirements.
All Payments for policies and agencies are reconciled by the Accounting department.
We process through several 3rd party vendors, plus payments received in our office
and on-line web payments. All these sources are split into two different systems
and then combined again for reconciliation purposes. We are in a long term conversion
to have all policies handled by one processing system.
Fixed Assets and our Investment Portfolio are processed and reconciled using software
packages. We electronically process our Accounts Payable, Budget, Cost Analysis,
and General Ledger with interactive software packages. All check printing for Accounts
Payable, Accounts Receivable and Claims is performed in our department. We prepare
both hourly and salaried payrolls for our employees. Unclaimed Property reporting
is handled by the Accounting department as well. We go through an annual audit process
by our corporate accounting firm; and a state audit every 3 to 5 years.